Lenders Help

You can respond publicly on the site to any review you receive, by logging in and going to your professional dashboard, and select review on the left menu.  Yes, you can dispute a review; however, we seldom remove a review so please be detailed when contacting us about removing a review from your...

In an effort to ensure all reviews are honest and accurate, we do not allow lenders to incentivize or offer compensation in exchange for writing a review. You cannot offer money or gifts in exchange for a good review. However, lenders can enter customers into a drawing for money or prizes as long as the incentive is offered to all customers and entry is only tied to the successful completion of a review...

To change your current account to lender account: Sign in to your Casacito.com.Click on “Find A Professional” select any from the menu and you will be redirected to professional page.Click Sign in on top of the page and you will be redirected to the login page.Click on “Login with Casacito” and you be redirected to the professional home page.Click on “Promote Your Work” on the top right...

Reviews are a great tool for building your online presence and earning new business. Consumers regularly compare professionals online, and your ratings and reviews can help you stand out. A history of positive reviews can also help you build trust with potential borrowers by demonstrating your work style and level of customer service. So, it's important to proactively solicit reviews from happy borrowers...

Only direct clients you have communicated or worked with you on a personal transaction can write a review for you. If you have offered loan advice but the transaction did not close or continue those reviews are allowed as well. Reviewers must register and create a profile on Casacito (or sign in to an existing account), then indicate the service you provided. Please do not solicit reviews from other...

We strongly discouraged you from deleting your profile, because all information about you will be permanently deleted. To delete your account on Casacito login to your account.  Left click on your profile picture and select My Profile and scroll down to the bottom. Click on Delete My Account and following the...

To edit your professional information section login to your account and left click on your profile picture, then select My Profile and change the necessary information.  When done, scroll to the bottom of the section and click Update...

To register as a professional, you must first create an account on Casacito. Once that is done, click on “Find A Professional” and select from the list, a new window is open. On the new window click on “Sign In” select Login with Casacito.  Click on “Promote Your Work” and complete the form. Under “Category” select your professional title and complete all the necessary...

Respond immediately.Be professional and not defensive.Contact the person if you know who they are, and apologize directly. (They might be willing to take down their review.)Solicit more reviews immediately from satisfied borrowers.Respond to all reviews, not just negative ones. This pushes the negative review farther down the page.Talk to your internal marketing team members. They might want to assist...

It’s almost guaranteed that at some point a borrower will write a negative review about you. Many factors can cause borrowers to have a negative feeling about their deal. It’s okay to feel upset and angry, but while these are natural reactions, they won’t help your brand, your financial institution’s reputation or your social media presence. What should you say? Respond as a professional with...